PeopleJoy
PeopleJoy · Careers
Account Manager
About PeopleJoy
PeopleJoy helps employers attract and retain talent through fully managed education assistance and student loan benefits. The company helps organizations support employee engagement and financial well-being.
About the Opportunity
Manage a portfolio of client relationships, working closely with the Head of Customer Success & Operations. Guide clients through onboarding, business reviews, renewals, and engagement strategies; identify opportunities for growth; and act as the voice of the client internally.
Client Relationship Management
- Serve as primary contact for HR, benefits, and other client stakeholders.
- Understand client goals, workforce needs, and benefits priorities.
- Build account strategies and proactively address risks and concerns.
Onboarding & Engagement
- Lead new-client implementation and onboarding in partnership with the product team.
- Work with clients and internal teams to promote benefits programs and increase employee participation.
Account Retention & Growth
- Manage renewals, identify expansion opportunities, and address churn risks.
- Support sales initiatives and new opportunities where appropriate.
Reporting & Cross-Functional Collaboration
- Track adoption, engagement, satisfaction, and account health.
- Lead regular business reviews demonstrating program value.
- Share feedback with product, engineering, sales, and leadership.
- Stay informed on PSLF policy changes affecting clients and their employees.
- Resolve day-to-day client questions and coordinate across internal teams.
Qualifications & Experience
- Experience managing a client portfolio, ideally in B2B SaaS, employee benefits, HR technology, or financial services.
- Resourceful, creative approach to client success.
- Excellent communication with HR leaders, benefits teams, executives, and colleagues.
- Experience improving account management processes or playbooks.
- Analytical and comfortable using adoption and engagement metrics.
- Empathy for clients and employees navigating student loan challenges.
- Strong prioritization across multiple accounts.
- Ability to communicate boundaries while preserving relationships.
- Experience collaborating with founders or senior leaders is valuable.
What Success Looks Like
- Create clear account success plans aligned with client goals.
- Drive employee adoption and engagement.
- Deliver smooth, on-time client implementations.
- Track account health, retention, and engagement KPIs.
- Lead regular client business reviews.
- Share constructive feedback to inform product direction.
- Support sales, renewals, and expansion.
Compensation & Benefits
- Base salary of $57,000–$65,000 annually, plus equity.
- Medical and dental insurance; 401(k); short-term and long-term disability; life insurance.
Culture & Core Values
- Do Right by Others: Have people’s backs and be dependable.
- Improve Every Time: Streamline, simplify, and automate continuously.
- Be All-In — and Be Honest: Take responsibility and communicate early.
- Win Together: Prioritize team success and embrace feedback.
- Grit: Commit to long-term goals with resilience.